HelpFAQShort answers to the questions that come up most.Do I need a ChangeTrace account to use the plugin?Does the plugin send anything before I connect it?Is customer personal data sent to ChangeTrace?Will it slow down my store?Does it work without WooCommerce?Does it support Easy Digital Downloads?Why did my sales drop not create an incident?Why didn't I get an email?How long does it take to see an incident after sales drop?Can ChangeTrace tell me for certain what caused a drop?Why does my outage say 'No site change is implicated'?Can I resolve an incident myself?Can I get a new token for my site?Can I use one token on two sites?Can I point the plugin at a staging or self-hosted environment?How do I turn off uptime monitoring?How do I stop sending data?Is there a paid plan?Why is my history only 7 days?Is there an API I can use?TroubleshootingWhy data isn't showing up — causes ordered by how often they actually happen.GlossaryThe words ChangeTrace uses, and what each one actually means.
